Two rules to remember:

Hanlon’s Razor: Never attribute to malice that which can be adequately explained by stupidity.

Grey’s Law: Any sufficiently advanced incompetence is indistinguishable from malice.

They need to teach you this on Day One in tech support class.

EDIT: And now, the epitome of Gen-X Zen:

“If Ponch and Jon had to arrest Bo and Luke, who would win?”